Rocky Mountain Reagents is exclusively a B2B seller. This means that we only sell to verifiable businesses. Potential customers need to provide proof of business and be vetted in order to have an active customer account set up. 

You can set up your account by filling out the form located on the Create Account Page. Once we’ve received your form submission you will be contacted by your dedicated sales rep with information about how to set up online ordering and place your first order.  

You can expect to hear from us within 1 business day after filling out this form. 

• A copy of your business license.  
• A copy of your business registration showing a good standing status from your states Secretary of State (ie. Often available through a searchable database online such as this one for Colorado businesses).  
• A W9 form filled out with your business information.  
• Any other official paperwork with your business name and EIN number.  

Our online ordering system is a stand-alone system that feeds into our primary ordering system. Once your business is vetted and your account is set up in our internal system we provision your email for access to the online shop. 

You can only have 1 email used for login access to the online store portion of your account. 

 However, you can give us another email (at the time of account creation) to have your final invoices and financial statement sent to. You can also contact your customer care rep to add additional emails to be CC’d on all communications. 

Each company can only have one email (that will be your username) and one password. This information will be shared with everyone at your company that would like to access the company’s online ordering account.  

Once your customer account has been set up. Orders can be placed in a few different ways. 

• Online – Many orders can be placed online through our web store. (Not every product and custom price is available for online ordering). Some orders (particularly large volume orders) are not able to be placed through the self-serve online store. 

• Over the phone – We are available to take orders over the phone at 303-762-0800 during business hours 8am-5pm(Mountain Time).  

• By Email – Purchase Orders can be emailed to info@rmreagents.com as well as directly to the sales rep or customer care rep assigned to you at the time of your account set up. 

• By Fax – In the event you’d like to place an order like it’s 1985 we do offer the ability to fax your purchase order over to 303-762-1240 

If you don’t see the specific concentration or item you need, please contact us here! We may offer custom solutions or be able to source the product for you. Our team is happy to help find the right option for your needs.  

We do carry some additional products that are not available through our website. We also offer custom sourcing services to find products to meet your unique budget, timeframe, and quality requirements. You can inquire about our custom sourcing services here.  

We also offer custom manufacturing services for custom formulations and specially blended reagents to meet your exact needs. You can find out more and inquire about our custom chemical manufacturing services here.  

We do not have a minimum order quantity (MOQ). You can order as little or as much as you need, and we’re happy to accommodate orders of all sizes. 

Yes, our website pricing is generally accurate. However, on rare occasions, prices may change, and we might not catch it immediately. This is more common with equipment than with chemicals. If you have any concerns about pricing, feel free to contact us for confirmation. 

Tax-exempt status must be reviewed and approved by our finance department before we can apply the exemption to your orders. 

Terms offered vary from account to account depending on your credit history and purchase volume. 

Unfortunately, we are often unable to extend payment terms to new customers. First-time orders must be prepaid before shipment. Once a purchasing history is established, we may be able to extend you credit terms based on factors such as order volume and payment reliability and good credit references. If you have any questions about payment options, feel free to reach out to our team. 

Online orders can be paid for via any major credit card (Visa, American Express, Master Card, Discover). If you are ordering in another way or looking to pay for an invoice on terms you can ask your sales or customer care rep about other available payment options such as, Wire Transfer, Check, Cash, etc. 

In some cases, our online system cannot accurately calculate shipping costs at checkout. When this happens, the initial charge covers the product, and a separate charge is processed later once shipping costs are evaluated. If you have concerns about the charges, please contact us, and we’ll be happy to assist. 

Yes, we accept purchase orders (POs) at checkout without additional payment from approved accounts with active terms. If you’d like to place an order using a PO, please contact us to set up an account or confirm eligibility. 

Most online orders will be paid in full upfront through the checkout screen of the website at time of order.  

If shipping rates are not available at checkout, or for some other reason you have a remaining balance on your order after it is shipped, you will receive and email that includes a link to pay this additional balance on your invoice.  

A tax nexus is a legal connection between a business and a state that requires the business to collect and remit sales tax in that state. A company establishes nexus based on various factors, including having a physical presence (such as offices, warehouses, or employees), reaching a certain sales threshold, or engaging in significant business activity within the state. 

We only collect sales tax in states where we have established nexus. If we do not have nexus in a particular state, we are not required to charge sales tax on purchases made by customers in that location. However, customers may still be responsible for reporting and paying use tax to their state if applicable. 

Federal Excise Tax (FET) is a tax imposed by the U.S. federal government on certain goods, including pure ethanol. This tax applies specifically to undenatured ethanol (pure ethanol) and is regulated by the Alcohol and Tobacco Tax and Trade Bureau (TTB). Denatured ethanol, which has additives to make it unsuitable for consumption, is generally exempt from this tax. 

Federal Excise Tax (FET) on pure ethanol is required to be paid upfront because it is a federally regulated substance with strict taxation and compliance requirements. The upfront payment, often referred to as “bonded” tax, ensures that the government collects the necessary tax revenue before the product is distributed or used. 

This process helps prevent tax evasion and ensures compliance with the Alcohol and Tobacco Tax and Trade Bureau (TTB) regulations. 

If you see two delivery date options, it means your address qualifies for multiple delivery routes. This allows for greater flexibility in scheduling your order. You can select the date that works best for you based on the available options. 

If you select Delivery at checkout, our system will automatically assign the next available date based on our delivery routes. We typically deliver to different areas of the metro area on Monday, Tuesday, and Friday. Our Northern route (toward Loveland and surrounding areas) runs on Wednesdays, while our Southern route (including Colorado Springs) runs on Thursdays. 

Will call (Local Pickup) is an option for customers who can pick up from our main facility in Golden, CO (4621 Technology Drive, Golden, CO 80403). 

All orders must be placed in advance and are typically ready within 24 hours. You will receive an email confirmation when your order is ready for pickup. 

Our pickup hours are Monday through Friday, from 9:00 AM to 4:00 PM. Please wait for your confirmation email before arriving to ensure your order is ready. 

If the product is in stock, we typically ship within 24-48 hours. You will receive an order confirmation with an estimated shipping time, followed by a shipping confirmation email with tracking information once your order has shipped. 

When you place an order, you will receive an order confirmation with an estimated shipping time. Once your order ships, you’ll get a shipping confirmation email with tracking details so you can monitor the delivery timeline. If you need a more specific estimate, feel free to contact us. 

Our pickup hours are Monday through Friday, from 9:00 AM to 4:00 PM. Please wait for your confirmation email before arriving to ensure your order is ready. 

We typically do not offer same-day pickups. All orders must be placed in advance and are typically ready within 24 hours. You will receive an email confirmation when your order is ready for pickup. Our pickup hours are Monday through Friday, from 9:00 AM to 4:00 PM. 

The backorder email is triggered when a product is not in stock and ready to ship. Oftentimes we just need to weigh or pour down the item which we aim to do within a week. It can also mean the item is on order with one of our vendors and we do not have control of the lead time. 

We offer FedEx, UPS, local pickup, and delivery for qualifying orders and locations. Freight or LTL shipping is available for larger orders, but costs cannot currently be calculated online due to various factors. 

If you prefer, you can also use your own FedEx or UPS account for shipping. For freight shipments or to arrange shipping with your account, please contact us for assistance. 

This often means that your order is large enough that it will require LTL freight, includes an item that is dop shipped, or for some other reason can’t be automatically calculated online.  

By default, your order will be shipped to you in the most economical way possible and the cost of shipping will be added to your order. You will receive a link to pay the additional shipping charges (and applicable tax) once your order is shipped.  

If you would like to be contacted about the LTL freight options or have special requests shipping on your order, please let us know in the Order Notes section at checkout. 

Rocky Mountain Reagents offers local delivery via our truck to select parts of the extended Denver, Fort Collins, and CO Springs areas on different days throughout the week. You may not be seeing your local delivery option for one of two reasons.  

Your shipping address is outside of any of our delivery zones, or your order does not meet the $200 minimum order size to qualify for local delivery.  

If you think you meet both requirements and still are not seeing a Delivery option, please reach out to us via phone, email, or chat so we can investigate this for you. 

To ensure efficient logistics and compliance, we require a $200 minimum for local deliveries. This helps cover transportation costs and regulatory requirements. For smaller orders, pickup is available with 24 hours’ notice. 

Yes, you can place a drop-ship order via email or phone. Our online system does not yet support this feature, but we are continuously working on website improvements to expand functionality. 

We have our own in-house logistics team that handles all our shipping and receiving logistics. If you require the use of a third-party logistics company on your orders, you will need to talk with your customer care rep to make sure we are able to interface with them as you require. 

Yes! You can use your own FedEx or UPS account for shipping. Simply provide your account details when placing your order or contact us to arrange it. For freight shipments, please reach out to us for coordination. 

If your tracking number isn’t working, it may be because the carrier has not updated the tracking information yet. Please allow some time for it to become active. If the issue persists, double-check the number for accuracy and try again later. 

If you still have trouble, contact us for assistance. 

Please inspect all shipments upon arrival and note any damage on the delivery receipt before signing. If the product is visibly damaged, refuse the shipment and report it to us immediately at info@rmreagents.com. 

For concealed damage, report it within 5 business days, keeping all packaging for potential inspection. Digital photos help speed up the process. 

For full details, visit our Shipping & Freight Policies page. 

If your item arrives damaged, note it on the delivery receipt or refuse the shipment and contact us immediately at info@rmreagents.com. For concealed damage, report it within 5 business days and keep all packaging. Photos help with claims. 

For full details, visit our Shipping & Freight Policies page. 

If you receive a package with a leaking item, do not handle the product directly—wear gloves if necessary. Take digital photos of the package and damaged item, and check for any additional damage to other products in the shipment. Contact us immediately at info@rmreagents.com with your order details and photos. Please retain all packaging in case an inspection by the carrier is required. We will work quickly to resolve the issue. 

No, we do not accept returns of empty containers or drums. We recommend disposing of used packaging in accordance with state and federal regulations. Many drums and totes can be recycled through an authorized recycler in your area. 

Returns require prior written approval from us. Some items, like refrigerated, frozen, custom, or special-order products, cannot be returned. We may inspect products at your site or require proper disposal instead of a return. 

Approved returns must follow our instructions, be in original packaging with labels intact, and may be subject to a restocking fee. Ownership transfers to us only upon acceptance at our designated facility. 

If you ordered the wrong product, please contact us as soon as possible. Returns may be allowed with prior approval, but some items (such as refrigerated, frozen, custom, or special-order products) cannot be returned. 

If you received the wrong product, please contact us immediately so we can resolve the issue. We will work with you to correct the order as quickly as possible. Please keep the product in its original packaging and do not use it until we provide further instructions. 

Once we receive the returned product in the same condition it was shipped, we will process your refund within 24 to 48 hours. 

Returns require prior written approval from us. We may inspect products at your site or require proper disposal instead of a return. All returns must follow our instructions and may be subject to a 25% restocking fee. 

Some items, such as diagnostic reagents, refrigerated or frozen products, custom orders, or special-order items, cannot be returned under any circumstances. Returned products must be in original packaging, with labels intact and unaltered. 

We offer various chemical grades, each suited for different applications. The most common include: 

• ACS Grade – Meets or exceeds purity standards set by the American Chemical Society; ideal for laboratory and research use. 

• Reagent Grade – High purity, suitable for scientific and industrial applications. 

• USP/NF Grade – Meets U.S. Pharmacopeia/National Formulary standards; used in pharmaceuticals and personal care. 

• FCC Grade – Food-grade chemicals meeting Food Chemicals Codex standards; used in food and beverage applications. 

• Technical Grade – Lower purity, best for industrial and manufacturing purposes. 

The best choice depends on your industry and application. If you’re unsure, read more about material grades here  or contact us for guidance based on your specific needs. 

No, we do not allow drop-in shopping or same-day pickups. Due to the time required to process orders and ensure all necessary paperwork is completed, we require at least 24 hours’ notice for pick-up orders. 

Additionally, we are heavily regulated by multiple agencies, which impose strict restrictions on visitors to our facility. These regulations, combined with our commitment to compliance and operational efficiency, mean that all orders must be arranged in advance to ensure a smooth and compliant pickup process.