Shipping & Freight Policies
Please send all PO's to [email protected] This will ensure the immediate processing of a PO when your assigned account representative is traveling.
All orders must include:
- Shipping Address
- Shipping Contact
- Phone Number
- Onsite Phone Number (employee or person actually on site)
If dropship ordering for other locations, please have your customer let the shipping and onsite contact know to expect the shipment. If a customer needs the PO number to receive the freight, please include it on your PO so we can include it on our shipping documents.
If using customer's freight account, please provide the customer's fright account number as well as their account billing address.
Unless PO specified, all orders are quoted Dock-to-Dock. Other services are available for additional charges. Definitions below are standard shipping language and requirements.
Rocky Mountain Reagents, Inc. normal shipping policy for our customers is quoted as Dock-to-Dock, unless requested otherwise. It is our customer's responsibility to order the correct shipping method as outline below.
Rocky Mountain Reagents, Inc. is not responsible for shipping charges incurred for re-delivery. Changing service once freight has left our dock, or refusal by a customer to receive shipment due to not having the appropriate information for receiving. Rocky Mountain Reagents, Inc. provides our customers tracking information for all shipments. When possible orders, will be shipped the following day via normal freight or same day for overnight shipments. All special shipping requirements need to be on the PO, not in a separate email. Rocky Mountain Reagents, Inc. is responsible for only shipping mistakes made by not following instructions on the supplied PO.
Dock-to-Dock: This is the most cot-effective shipping method. Freight leaves our dock to the customer's dock. Customer is responsible for removing the freight from the truck.
Lift Gate Service: If the customer does not have a normal receiving dock a lift gate is required to lower the freight from the truck to ground level by the driver. The customer is responsible to move the freight inside the facility.
Residential or Limited Access Service: The customer is shipping to a rural or residential location zoned by the county. These could include houses, farms, mines, etc.
Inside Delivery: Driver will move the freight off the truck to either the inside of the customer's dock area, or inside the customer's facility (i.e. inside front door or inside delivery area). Customer must specify a dock location or lift-gate service.
Redelivery: The shipping company is responsible for moving the freight to the customer's location on their time schedule unless guaranteed service is added for additional fee. If carrier cannot fulfill guarantee you will be reimbursed the "guarantee fee".
****PLEASE KEEP IN MIND****
If nobody is available to receive the delivered items, the consignment is turned down by the recipient, or the required gear is not on location, etc. A carrier may have to redeliver the shipment. As a result, you will be responsible to pay the required fee.
All shipments should be opened, counted, and inspected for damage prior to signing the delivery receipt. If the box appears damaged, note it on the delivery receipt. If the unit has visible damage, the shipment should be refused. Digital photos of the products/s in question will aid in the investigation. Failure to note damages at the time of delivery means acceptance of the product as complete and in good condition. Releasing Rocky Mountain Reagents, Inc. from all liability.
Damages that are noted on the delivery receipt, or shipments that are refused due to visible damage, must be reported to Rocky Mountain Reagents, Inc. immediately via [email protected] Rocky Mountain Reagents, Inc. will send a replacement and file a damage claim with the carrier. If the damaged unit is kept, please retain all packaging for possible inspection by the freight carrier. Digital photos of the product/s in question will aid in the investigation.
Damage that is discovered after the carrier has left is concealed damage; all concealed damage must be reported to Rocky Mountain Reagents, Inc. within 5 business days via [email protected] Please retain all packaging in case an inspection of the damage is required by the carrier. Digital photos of the product/s in question will aid in the investigation.
Any shortages must be reported to Rocky Mountain Reagents, Inc. within 5 days of delivery date to [email protected]